Upon completing a purchase with Josephine Jones, expect to receive an order confirmation email shortly thereafter. Once your order is dispatched, a subsequent email containing a tracking number will be sent to facilitate tracking of your package during delivery.

We understand that circumstances may change, and thus, all unshipped orders are subject to cancellation within 24 hours of placement. Please be aware that an administrative fee will be applied, tailored to the specifics of each order to cover the processing fees incurred. These tend to range from 3-4% of order total.

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can also track your package by entering your tracking number directly at the shipping service's website.

Our standard processing time typically spans up to 7-14 business days. Following shipment, you will promptly receive a confirmation email containing a tracking link for your convenience. Expect delivery within 7 business days from the date of your order dispatch.

Delivery times may vary based on the destination country. Please be aware that shipping to rural addresses may entail extended delivery durations.

During peak sales periods, we encounter heightened order volumes, potentially resulting in minor shipping delays. Your patience and understanding are greatly appreciated during these times.

For orders outside of the UK, please note that duties & taxes are not included and will be the responsibility of the customer upon the parcel's arrival in the destination country.

Josephine Jones cannot be held liable for any actions, expenses, taxes, or delays incurred due to customs processes, over which it has no control.

Enjoy complimentary shipping on all domestic orders, while international orders qualify for free shipping on purchases over 650 GBP.

A pre-order enables you to secure exclusive access to a limited product before its official release date.

The anticipated shipping date for each pre-order item is specified on its respective product page. Additionally, upon shipment, you will promptly receive a confirmation email notifying you of the dispatch.

As soon as your order is placed.